Got questions? We've got answers.

We've rounded up answers to our most frequently asked questions about orders, shipping, returns, and more. If you can't find what you're looking for, we're just a message away.

When will my order ship?

Most orders ship within 1–3 business days. You'll receive a tracking number by email once your order is on the way.

How can I track my order?

As soon as your order ships, you'll receive a shipping confirmation email with tracking information. You can also use our Track Your Order page.

Do you offer returns?

We accept returns on eligible items within our return window. Items must be unworn, unused, and in original condition. Please visit our Return Policy page for full details.

What if my item arrives damaged?

Please contact us within 3 days of delivery with photos of the damaged item and packaging. We'll work quickly to make it right.

Are all cowhide products identical?

No. Genuine cowhide products are naturally unique, meaning each item will vary in color, pattern, and markings. No two pieces are exactly alike.

Do colors appear exactly as shown?

We do our best to display product colors accurately, but colors may vary slightly depending on your screen settings and device.

Where are you located?

A Touch of Southern is based in Texas and proudly ships throughout the United States.

Do you offer local pickup?

At this time, we primarily ship orders directly to customers. If local pickup becomes available, details will be announced on our website and social media.

How can I contact you?

You can reach us through our Contact page or by emailing us directly. We love hearing from our customers and will respond as quickly as possible.

Do you restock sold-out items?

Some items may be restocked, while others are limited-quantity boutique finds. Follow us on social media and check back often for new arrivals and restocks.

Didn't find what you were looking for? Feel free to contact us at any time!